FAQs
We’re here to help! If you can’t find the answer you’re looking for in our FAQs, please reach out to us at support@inmerchant.com.au
Someone on our team will reach out to you shortly.
ORDER QUESTIONS
How do I know if my order was successful?
When you have successfully completed your order you will receive an email titled “Order Confirmation” which will include all details of your order.
If you haven’t received an order confirmation email within 24 hours of placing your order please contact us at support@inmerchant.com.au
I want to change my order/address
Once our orders are passed to our warehouse to be shipped, we’re unable to edit orders once placed. This includes;
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Adding or removing items to your order
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Changing an item, size or colour
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Amend delivery address
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Changing the shipping method or courier
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Applying a discount code or editing product prices
Can I change my delivery address?
Sadly we cannot change an address with the courier once the order is placed, however it is possible you may be able to get this updated with the courier by contacting them directly.
To do this, please wait until you receive your tracking email directly from the courier as it will contain your tracking number that you can provide to the courier in the hopes they can amend the address for you. Please note this is not guaranteed and services can vary from courier to courier.
*If you input the incorrect address at checkout, we can not be held accountable if the order goes missing and are therefore not liable to refund/replace the order.
I haven’t received my order confirmation?
Please contact (insert email) providing your name, studio email address and the contents of the order. One of our team will reach out to assist.
All orders are subject to our return and exchange policies. Please note an address change or cancellation request is not guaranteed until one of our team members has confirmed your request has been processed.
Once I place an order, when will my account be charged?
If you place an order on the F45 Store, you will be charged for the full cost of your order immediately.
Can I place an order over the phone?
We can only accept orders placed through the website. If you’re having trouble accessing the site for any reason, please reach out to us at support@inmerchant.com.au and we’ll do our best to assist.
What do I do if a size / item I want to purchase is out of stock?
Please email us at support@inmerchant.com.au and let us know. We will let you know if we will be restocking the item.
What happens if you run out of stock of an item I’ve already ordered?
In rare cases when an item runs out of stock after your order is placed, we’ll contact you ASAP to offer an alternate item, a credit note or a refund or provide you with an option to wait for your order if the item is on back order.. We make every effort to ensure inventory is accurate to avoid this happening.
Note that if we don’t get a response from you within 5 business days, we reserve the right to refund your order in full.